Visual Intelligence
Modern Service Reporting for a Better Customer Experience
Cloud-Based Visual Service Reports Complete with Photos & Videos
RBI’s cloud-based Visual Intelligence platform leverages photos and videos to provide both technicians and facility managers an easily digestible overview of maintenance status, repairs, and recommendations.
RBI technicians use video to walk through a summary of service request outcomes to provide insights into equipment status and share any further recommendations for repairs and preventative maintenance.
Readily view job site videos, photos, and supporting PDF manuals and equipment specifications from a centralized database - easily accessible via shared web-links.
All visual content is intelligently tagged within the database and made available through easy-to-share web-links. No tedious data exchanges or security complications to worry about.
Receive video and photo reports via text message, email, and/or directly inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.
Promoting Trust and Transparency
Visual Intelligence in Action
A Customer’s, Technician’s, and Manager’s Best Friend
Evolving Job Site History
- Photos and videos accumulate in a single, centralized database.
- Readily access documentation on work performed and any additional recommendations in visual detail.
Access to Historical Data and Remote Support
- Insight into previous repairs and recommendations on every site, allowing technicians to spot and prevent potential recurring issues.
- If a technician needs assistance, he or she can connect remotely with another one of our experts — without adding hours to the job, rolling another truck to the site, or requiring another visit.
Don’t just take our word for it - receive visual confirmation when maintenance orders have been completed and see the reasoning behind any further suggestions.
Not sure when to replace a piece of equipment? Utilize in-depth maintenance data and visual intelligence reports to better plan for major investments and know when the time is right.
Back up major repairs and recommendations with visual documentation to paint a vivid maintenance picture, keeping you informed and up to date on your equipment.