From our Clients

“Wanted to let you know how much I appreciate the job Alana and Bill did here with the contracts and parts issues. Bill is good at informing me of what is needed, and he understands our current situation at MBU. I appreciate him meeting us where we are and addressing our issues. He is very knowledgeable and should be considered an asset for RBI. I am grateful he is taking care of us. His work on the contract was great and readily gave answers to any questions.

Alana has been the best at getting all the contract stuff together. She is always very prompt in getting me info and she has very good knowledge of what is in the contracts and she specifically addressed issues with parts not being delivered timely. She continues to follow up and keep me posted. So glad to have her helping me. Their overall attitude is very noticeable in that they want to do what’s best for us given our current situation.”

“Our medical facility has partnered with Riddleberger Brothers for more than 10 years, and their service continues to exceed our expectations. They handle all of our plumbing, HVAC, and boiler maintenance and repair needs with unmatched professionalism and expertise.
BJ Thompson is an exceptional leader of the technician team. His personal attention to our many questions and evolving needs is truly remarkable. The technicians he leads are consistently knowledgeable, skilled at troubleshooting, and confident in their work. They communicate well, conduct themselves professionally, and are always kind and respectful while on site.

Kimberly in the service department is always cheerful and pleasant. She wastes no time reaching out to a technician and makes sure someone is dispatched to us quickly whenever we need help.

Riddleberger Brothers is transparent about every issue that arises and clearly explains the steps needed for resolution. Their service reports are timely, detailed, and easy to understand, outlining both the work completed and any recommendations moving forward. Their response time is incredibly fast, and the quality of their work is consistently excellent.
After a decade of working together, we could not be more satisfied with the outstanding service, reliability, and customer care provided by Riddleberger Brothers. They are truly a valued partner.”

“I wanted to take a moment to express my deepest gratitude to everyone who played a part in helping us through a true chiller emergency—especially Nick Tharpe.

Nick went above and beyond the call of duty to get us back up and running quickly. His expertise, professionalism, and willingness to jump in immediately made all the difference to many campus partners here at Longwood University.

I’d also like to recognize Shannon, who worked closely and efficiently with our procurement team to expedite the process, enabling us to bring Nick on-site the very same day we called. That kind of responsiveness and coordination is nearly unheard of these days, especially from a company already managing a demanding workload.

We are truly grateful for the dedication, teamwork, and support shown by your entire team. Please pass along our sincere thanks to everyone involved.”

“I wanted to take a moment to share with you my appreciation for the work that is performed by your estimators, project managers, and service staff. The Town of Purcellville is entering its fourth year with Riddleberger being our HVAC maintenance and service contractor. Over the years it has been a privilege to work with the likes of Monty Cassel, Kevin Quinlan, Scott Cox, along with many others when it comes to my service, and Kevin Silva when I need a project. We have worked very well these past years together and have accomplished more than I would have imagined.

Recently I found myself, again, in a position where I needed some specialized help and again your staff found a way to meet my immediate needs as well as a long-term solution. Collectively, your staff came together to make me feel as if I was their number one priority and provided me with options and then solutions to a situation that I did not create. I needed to find a way to keep the delivery of filter media for my wastewater plant stored for three months. It had to be out of the weather and in a controlled environment. The volume of the material restricted us to the use of one of our garage bays in our Maintenance building. This obviously did not have any type of A/C. There are clear and concise directions that this product may not be exposed to temperatures above 90 degrees at any time. With the summer months upon us and our experience with our very hot facility, we needed to do something quickly. The value of this product exceeds $1 Million thus resulting in a vast amount of concern for our investment. While my staff created a hastily made bubble from a giant 60’ x 60’ blue tarp, your staff worked on and provided an immediate solution. Then a more permanent solution was designed and installed. I am very much a hands-on person and feel the need to be included in the final project. Unfortunately, I was scheduled to leave for a much-needed vacation. Your staff continually reassured me and provided updates as to the progress of the plan while I was gone. I was very comfortable leaving the project in the hands of your installation crew.

I also want to mention your office staff that I deal with regularly. Carrie, Candy, and Bert are always available to help with scheduling and billing. Their professionalism is by far the best that I have experienced when dealing with contractors. I have yet to have been disappointed by one of your staff members that have been sent to perform work. I look forward to continuing our relationship and your staff keeping my systems up and running when everything on my end seems to be crumbling down.

At the end of the day, I wanted you to know that you have a very satisfied customer. Both personally and professionally, I appreciate everything that your staff has done for the Town.”